Laptop can connect to FTP server; camcorder can't

[None]

The router is a Netgear D7000 just upgraded to the latest firmware. I
recently marked a milestone birthday-don't ask which one-by treating
myself to a Canon XF605 camcorder. One of the main reasons I popped for
it is its capability to do things over Wi-Fi like livestream, which I've
tested and gotten to work, and, more importantly, transfer clips via FTP.

So in anticipation of this last I picked up a compact 2TB USB hard drive
to hook into the router and went to set it up as an FTP server. I
configured dynamic DNS to allow remote access and it works with my
laptop both at home and away, but the camcorder won't connect to the
server for love or money. It just gives up with the useful and
informative message "Unable to connect to FTP server."

I've got it narrowed down to an issue with either the router itself or
the DDNS provider (no-ip.com, which provides the mynetgear.com domain
Netgear routers use for this purpose). I found a test FTP server online
that the camcorder CAN connect to, proving that it's not the problem.
I've reset the router to factory defauts-after which I had to manually
reenter all my settings wien it refused to load the settings file I
saved first. And once more, the camera's other Wi-Fi cabalities I've
tried so far work,

Am I looking at trashing an otherwise perfectly good router or should I
maybe go with what I originally thought about doing-picking up a
Raspberry PI and setting it up as an FTP server instead of relying on
the router? Or are there any tweaks I'm not seeing in the router's
settings that will let the camcorder connect?

Thanks in advance.

[Jeff Liebermann]

Post by None
The router is a Netgear D7000 just upgraded to the latest firmware.

Ugh. DSL router. DSL is too slow for 4K UHD video, which requires
about 25 Mbits/sec minumum. See chart:
<https://www.cable.co.uk/broadband/guides/broadband-streaming/>

Post by None
I recently marked a milestone birthday-don't ask which one-by treating
myself to a Canon XF605 camcorder.

That's a $4000+ camcorder. I'm jealous.

Post by None
One of the main reasons I popped for
it is its capability to do things over Wi-Fi like livestream, which I've
tested and gotten to work, and, more importantly, transfer clips via FTP.

transfering? Are you talking about uploading your 4K UHD videos to
something like YouTube? If so, DSL upload as maybe 1 Mbit/sec is so
slow as to be unusable. Try calculating your transfer time with:
<https://www.omnicalculator.com/other/data-transfer>

Post by None
So in anticipation of this last I picked up a compact 2TB USB hard drive
to hook into the router and went to set it up as an FTP server.

You were doing great by actually specifying the maker and model number
of your equipment. However, now you're getting what seems to be
intentionally vague. What maker and model 2TB USB hard drive? SSD,
NvMO? Does "hard drive" mean a rotating platter? I hope not.

Incidentally, is this a D7000 (obsolete) or a D7000v2 ?

I'm not familiar with the Netgear D7000, but my experience similar USB
3.0 connected devices, plugged into wireless routers, for media
servers has been dismal. Try running some benchmarks on just file
transfers to and from the router with 2TB drive connected.

Post by None
I
configured dynamic DNS to allow remote access and it works with my
laptop both at home and away, but the camcorder won't connect to the
server for love or money. It just gives up with the useful and
informative message "Unable to connect to FTP server."

That's not very helpful. Dive into the web based router setup menus
for the D7000 and see if you can find the system log. You should find
a long list of more useful error messages. Assuming is the D7000v2
see the user manual at:
<https://www.downloads.netgear.com/files/GDC/D7000v2/D7000v2_UM_EN.pdf>
The section on log files start at Pg 170.

Post by None
I've got it narrowed down to an issue with either the router itself or
the DDNS provider (no-ip.com, which provides the mynetgear.com domain
Netgear routers use for this purpose). I found a test FTP server online
that the camcorder CAN connect to, proving that it's not the problem.
I've reset the router to factory defauts-after which I had to manually
reenter all my settings wien it refused to load the settings file I
saved first. And once more, the camera's other Wi-Fi cabalities I've
tried so far work,
Am I looking at trashing an otherwise perfectly good router or should I
maybe go with what I originally thought about doing-picking up a
Raspberry PI and setting it up as an FTP server instead of relying on
the router? Or are there any tweaks I'm not seeing in the router's
settings that will let the camcorder connect?
Thanks in advance.

If the FTP test server works with your new camcorder (I'm still
jealous), the problem is probably hiding in the D7000 router. My
guess(tm) is that you didn't setup port forwarding in your D7000 for
FTP.

Best to test everything locally, before you deal with the internet. In
the D7000 manual, see Pg 121 for "Enable FTP access within your
network". You will be configuring using "ReadyShare".

After you get local access to your USB connected drive working, go to
Pg 130 and configure "Setup FTP access through the internet".

Try to stay within the instructions provided by Netgear.

Good luck.

[Jonathan L. Parker]

Post by Jeff Liebermann

Post by None
The router is a Netgear D7000 just upgraded to the latest firmware.

Ugh. DSL router. DSL is too slow for 4K UHD video, which requires
<https://www.cable.co.uk/broadband/guides/broadband-streaming/>

I had DSL when I bought it. Got 50MB cable now.

Post by Jeff Liebermann

Post by None
I recently marked a milestone birthday-don't ask which one-by treating
myself to a Canon XF605 camcorder.

That's a $4000+ camcorder. I'm jealous.

Gotta save up for those milestones. The fact that my venerable Canon
XL1s finally bit the big one was a factor as well.

Post by Jeff Liebermann

Post by None
One of the main reasons I popped for
it is its capability to do things over Wi-Fi like livestream, which I've
tested and gotten to work, and, more importantly, transfer clips via FTP.

transfering? Are you talking about uploading your 4K UHD videos to
something like YouTube? If so, DSL upload as maybe 1 Mbit/sec is so
slow as to be unusable.

Or at least it would be if I were still on DSL. Actually though I
anticipate using the Wi-Fi capability to upload to my FTP server from
the field. Not much need to do that at home.

Post by Jeff Liebermann

Post by None
So in anticipation of this last I picked up a compact 2TB USB hard drive
to hook into the router and went to set it up as an FTP server.

You were doing great by actually specifying the maker and model number
of your equipment. However, now you're getting what seems to be
intentionally vague. What maker and model 2TB USB hard drive? SSD,
NvMO? Does "hard drive" mean a rotating platter? I hope not.

Sorry to disappoint. Seagate spinner. Don't know the exact model but
it works.

Post by Jeff Liebermann
Incidentally, is this a D7000 (obsolete) or a D7000v2 ?

The former.

Post by Jeff Liebermann

Post by None
I've got it narrowed down to an issue with either the router itself or
the DDNS provider (no-ip.com, which provides the mynetgear.com domain
Netgear routers use for this purpose). I found a test FTP server online
that the camcorder CAN connect to, proving that it's not the problem.
I've reset the router to factory defauts-after which I had to manually
reenter all my settings wien it refused to load the settings file I
saved first. And once more, the camera's other Wi-Fi cabalities I've
tried so far work,

If the FTP test server works with your new camcorder (I'm still
jealous), the problem is probably hiding in the D7000 router. My
guess(tm) is that you didn't setup port forwarding in your D7000 for
FTP.

From what I've read port forwarding isn't necessary (and doesn't appear
to even be possible in the settings) when the router itself acts as the
FTP server. (I tried forwarding port 21 to the router's IP address; the
interface wouldn't let me enter it.) And once again access to the
server from both the local LAN and the Internet works on my laptop.

Post by Jeff Liebermann
Best to test everything locally, before you deal with the internet. In
the D7000 manual, see Pg 121 for "Enable FTP access within your
network". You will be configuring using "ReadyShare".

Already done and working with the laptop.

Post by Jeff Liebermann
After you get local access to your USB connected drive working, go to
Pg 130 and configure "Setup FTP access through the internet".

Again working with the laptop.

Post by Jeff Liebermann
Try to stay within the instructions provided by Netgear.
Good luck.

Thanks for trying to help.

[Jeff Liebermann]

On Tue, 18 Jun 2024 21:04:02 -0500, "Jonathan L. Parker"

Post by Jonathan L. Parker

Post by Jeff Liebermann

Post by None
The router is a Netgear D7000 just upgraded to the latest firmware.

Ugh. DSL router. DSL is too slow for 4K UHD video, which requires
<https://www.cable.co.uk/broadband/guides/broadband-streaming/>

I had DSL when I bought it. Got 50MB cable now.

Hint: Use upper case "B" for bytes and lower case "b" for bits.

The D7000 is an integrated (conglomerated) DSL modem and router in one
package. There's no direct access to the DSL modem output or the
router section input. Where are you plugging in the cable
modem/router/gateway/whatever?

My guess is you opted for what Xfinity calls a gateway, where the
cable modem, router, ethernet switch, phone modem and wi-fi are all in
one package. If so, the D7000 is superfluous and can be recycled or
resold.

Incidentally, I prefer to use a stand alone modem and wi-fi router.
This way, when I upgrade to greater than 1 Gigabit cable service or
invest in the latest wi-fi technology, I don't need to buy all new
hardware.

Post by Jonathan L. Parker

Post by Jeff Liebermann

Post by None
I recently marked a milestone birthday-don't ask which one-by treating
myself to a Canon XF605 camcorder.

That's a $4000+ camcorder. I'm jealous.

Gotta save up for those milestones. The fact that my venerable Canon
XL1s finally bit the big one was a factor as well.

I would have fixed the XL1 instead of spending $4,000. I do my own
repairs:
<https://www.google.com/search?q=canon+xl1+repair>
However, I'm 75.5 years old and am having difficulties working with
today's tiny hardware. I recently had cataract surgery, which was a
huge help. Or, buy a used XL1 on eBay for $100 to $300:
<https://www.ebay.com/sch/i.html?_nkw=canon+xl1+camcorder&_sacat=0&rt=nc&LH_Sold=1&LH_Complete=1>

Post by Jonathan L. Parker

Post by Jeff Liebermann
You were doing great by actually specifying the maker and model number
of your equipment. However, now you're getting what seems to be
intentionally vague. What maker and model 2TB USB hard drive? SSD,
NvMO? Does "hard drive" mean a rotating platter? I hope not.

From what I've read port forwarding isn't necessary (and doesn't appear
to even be possible in the settings) when the router itself acts as the
FTP server. (I tried forwarding port 21 to the router's IP address; the
interface wouldn't let me enter it.) And once again access to the
server from both the local LAN and the Internet works on my laptop.

FTP access to/from your LAN should not require any port forwarding.
FTP access from the internet, via the inaccessible WAN port, needs to
be configured with port forwarding.

Post by Jonathan L. Parker

Post by Jeff Liebermann
Best to test everything locally, before you deal with the internet. In
the D7000 manual, see Pg 121 for "Enable FTP access within your
network". You will be configuring using "ReadyShare".

Already done and working with the laptop.

Working from your LAN or from the internet?

Post by Jonathan L. Parker

Post by Jeff Liebermann
After you get local access to your USB connected drive working, go to
Pg 130 and configure "Setup FTP access through the internet".

Again working with the laptop.

Working from your LAN or from the internet?

Post by Jonathan L. Parker
Thanks for trying to help.

Hint: The more detail you provide, the better answer you'll get.
Changing the details (DSL vs cable) literally overnight does not help.

[Jonathan L. Parker]

Post by Jeff Liebermann
On Tue, 18 Jun 2024 21:04:02 -0500, "Jonathan L. Parker"
The D7000 is an integrated (conglomerated) DSL modem and router in one
package. There's no direct access to the DSL modem output or the
router section input. Where are you plugging in the cable
modem/router/gateway/whatever?

Into the red port labeled "Internet" on the back of the router. Worked
like a charm since I got the modem.

Post by Jeff Liebermann
My guess is you opted for what Xfinity calls a gateway, where the
cable modem, router, ethernet switch, phone modem and wi-fi are all in
one package. If so, the D7000 is superfluous and can be recycled or
resold.

Wrong. They tried to foist that off on me but I didn't let them get
away with it.

Post by Jeff Liebermann
Incidentally, I prefer to use a stand alone modem and wi-fi router.

So do I, which is why I went with that when I switched from DSL.

Post by Jeff Liebermann

Post by Jonathan L. Parker
Gotta save up for those milestones. The fact that my venerable Canon
XL1s finally bit the big one was a factor as well.

I would have fixed the XL1 instead of spending $4,000.

I'd eventually have had to go with Plan B anyway. When was the last
time you saw a new laptop with Firewire or the ability to add it?
That's the only way you can transfer video from an XL1s without a
digital-to-analog conversion.

That said, I may see if it anyone can do anything for it sometime.
Still have a sentimental attachment to it. Got anyone in mind?

Post by Jeff Liebermann
FTP access to/from your LAN should not require any port forwarding.
FTP access from the internet, via the inaccessible WAN port, needs to
be configured with port forwarding.

Again, from what I'm seeing I don't need to do this since the router
itself is acting as the FTP server. It looks like if I do end up adding
an external device like a Raspberry PI as a server, I WILL have to
forward port 21 to it.

Post by Jeff Liebermann

Post by Jonathan L. Parker

Post by Jeff Liebermann
Best to test everything locally, before you deal with the internet. In
the D7000 manual, see Pg 121 for "Enable FTP access within your
network". You will be configuring using "ReadyShare".

Already done and working with the laptop.

Working from your LAN or from the internet?

Both.

Post by Jeff Liebermann

Post by Jonathan L. Parker

Post by Jeff Liebermann
After you get local access to your USB connected drive working, go to
Pg 130 and configure "Setup FTP access through the internet".

Again working with the laptop.

Working from your LAN or from the internet?

Again, both.

Thanks once more for trying to help.

[Jeff Liebermann]

On Thu, 20 Jun 2024 17:47:18 -0500, "Jonathan L. Parker"

Post by Jonathan L. Parker

Post by Jeff Liebermann
On Tue, 18 Jun 2024 21:04:02 -0500, "Jonathan L. Parker"
The D7000 is an integrated (conglomerated) DSL modem and router in one
package. There's no direct access to the DSL modem output or the
router section input. Where are you plugging in the cable
modem/router/gateway/whatever?

Into the red port labeled "Internet" on the back of the router. Worked
like a charm since I got the modem.

Oops. My apologies. As I mentioned, I'm not familiar with the D7000.
The D7000 would be the first combination modem/router/wi-fi that I've
seen which has access to the router input port.
<Loading Image...>

Post by Jonathan L. Parker

Post by Jeff Liebermann

Post by Jonathan L. Parker
Gotta save up for those milestones. The fact that my venerable Canon
XL1s finally bit the big one was a factor as well.

I would have fixed the XL1 instead of spending $4,000.

I'd eventually have had to go with Plan B anyway. When was the last
time you saw a new laptop with Firewire or the ability to add it?
That's the only way you can transfer video from an XL1s without a
digital-to-analog conversion.

Firewire 800 (IEEE 1384a) is not very common, but you only need to
find one:
<https://www.google.com/search?q=firewire+to+ethernet+converter&tbm=isch>
<https://eoe.works/products/original-apple-thunderbolt-2-male-to-firewire-800-female-adapter-dongle-a1463-used>
I'll admit that I've never seen one, mostly because I don't do much
with Apple products.

Post by Jonathan L. Parker
That said, I may see if it anyone can do anything for it sometime.
Still have a sentimental attachment to it. Got anyone in mind?

Not offhand. I've been retired since Dec 2020 and have not kept up to
date. These days, finding a repair tech with legacy hardware
experience (and knows which end of the soldering iron to grab) is
becoming very difficult. I'll send you an email if I find someone.

You might try some YouTube XL1 repair videos:
<https://www.youtube.com/results?search_query=canon+xl1+repair>
If you see someone who seems qualified, ask if they want to try fixing
it for you.

Post by Jonathan L. Parker

Post by Jeff Liebermann

Post by Jonathan L. Parker

Post by Jeff Liebermann
Best to test everything locally, before you deal with the internet. In
the D7000 manual, see Pg 121 for "Enable FTP access within your
network". You will be configuring using "ReadyShare".

Already done and working with the laptop.

Working from your LAN or from the internet?

Both.

Then it should work as expected. I don't have an instant answer, but
my guess(tm) is that the addition of the red internet port is somehow
connected with the router section of the D7000 not doing proper port
forwarding. At this point, I would run Wireshark on a PC and sniff
the traffic going in and out of the red internet port to see what it's
doing. That's probably more work than the D7000 is worth.

Post by Jonathan L. Parker
Thanks once more for trying to help.

I haven't given up yet. Find a different (wireless) router. Nothing
fancy but just something that will substitute for the D7000. If the
replacement router works where the D7000 does not, I think you know
what to do with the D7000.

Good luck.

[None]

The router is (was) a Netgear D7000 just upgraded to the latest firmware.... I
recently marked a milestone birthday-don't ask which one-by treating
myself to a Canon XF605 camcorder...(wanting to use) its capability to do things over Wi-Fi like..transfer clips via FTP.

That was the gist of my original post. For the benefit of anyone else
running into similar issues, the real culprit has proven to be the
camcorder's somewhat crippled implementation of networking. I sent it
back to Canon under the warranty, and they returned it declaring there
was nothing wrong with it. So I took them at their word and continued
the fight, which culminated in my discovery of the following
deficiencies when it comes to the camcorder's networking capabilities.

It can't connect to a server using SFTP on port 22, meaning that I had
to set up a straight port 21 FTP server on the Raspberry Pi i ended up
buying rather than relying on its built-in SSH/SFTP capability (don't
worry; I set up SSL to give me at least some security). I did go ahead
and replace the router, though, and bought the Pi after that in itself
didn't help.

In addition, the camcorder appears not to be compliant with IPv6. To
get it to connect to anythng I have to disable that in its settings and
go with IPv4 only. That and its additional apparent inability to
connect using 5 GHz Wi-Fi makes me hope Canon has a firmware update in
the works to ensure that my investment with them continues to pay off as
technology continues to evolve-especialy since its user manual indicates
it SHOULD be able to do all of the above.

Anyway, the camcorder can do what I bought it to do, even if getting it
to wasn't as fast or easy as it should have been these days.